Our promise to you
*We will give you a warm reception.
*We will listen with care and compassion and we will communicate clearly.
*We will be polite and respectful of your cultural values, personal beliefs and abilities.
*We will treat you as the most important member of our patient-care team. The patient always comes first.
*We are a dedicated care provider.
*We will go out of our way to meet your needs and keep you informed by explaining what we are doing and letting you know what to expect.
*We will hear the issues of our patients, respect them, and do everything in our power to help.
*We will maintain the highest level of professional standards, skills and competence.
*We will practice safe care in everything we do.
*Your safety is our top priority.
*We will protect your privacy and maintain your personal dignity.
*We will do our best to prevent adversities.
*We will acknowledge and apologize when a problem occurs.
*We will actively correct the problem.